Reservations

New Booking

GetYourHotels.com accepts MasterCard, Visa, American Express, Diners Club and JCB credit cards.

Please note that if you provide an American Express or Diners Club credit card for payment of your booking, the transaction may be charged in a different currency to the one in which your booking rates were quoted. The cost of your booking is converted using our bank's exchange rates on the day of the transaction.

Can I reserve more than one room at a time?

Yes. You can book up to 4 rooms in a single transaction. For group reservations of 5 or more rooms, you can submit a Group Hotel Request or contact a group travel specialist at +90 533 695 56 09

How do I make a reservation for someone else?

Choose a property, providing check-in and check-out dates.
From the property detail page, click the "Booking" button. This will take you to the first step of the reservation process.
You have two options for booking on Step 1:
1. If your guest has never booked with oxihotels.com, and you would like to create an account for that person, you may choose the first option.
2. If your guest has booked with Getyourhotels.com, and you have their password and the email used to create that account, you may choose the second option.
  Enter the name of the guest checking into the property and a phone number for the guest while traveling. You will need to provide the guest's email address so they receive a copy of the itinerary.
  Enter credit card and billing address information, making sure to accept the terms and conditions statement at the bottom of the page. Click "Continue Purchase" to complete the reservation.
  Please note, a valid photo id and credit card are required at check-in, and certain age restrictions vary from property to property.
You check your reservation for correct and '' Confirm Purchase'' Your reservation will finish.

After Booking

How do I get a receipt for my hotel room?

We will send you a confirmation which also serves as your receipt. Upon check-out, you will receive a receipt from the hotel detailing any additional charges you might have incurred throughout your stay.
To get a copy of your Getyourhotels.com confirmation.

How can I see a listing of reservations I have booked?

You can use the View Reservations feature to find these online or you can log in and view My Account.

When I called the Hotel directly to check on my reservation, the Hotel informed me they did not have a booking in my name. What do I do now?

If you call the hotel more than 7 days prior to your check-in date, they may not be able to find your reservation by name. Names of customers booking our allotments are submitted to hotels 5-7 days prior to check-in. Please provide them with the confirmation details that are printed on your voucher. In the unlikely event that the hotel is still unable to locate your booking please contact our customer service department.

What should I do if I didn't receive a confirmation email after making my reservation?

You can verify your reservations online by using the View Reservations feature, or you can submit an email request to have your confirmation resent.

Check the Spam folder in your email to make sure your confirmation email was not blocked. You may need to add Getyourhotels.com to your "allowed" senders list to receive confirmation emails and information regarding future bookings.

What is the confirmation / accomadation voucher?

This is confirmation of your payment to us. Once your reservation is confirmed we will send you an email with a link to your Voucher. Please print out a copy and keep this document safe. You will have to present it at the hotel during check-in procedures. Should you lose or damage the voucher, please re-visit the link and print another copy of the Voucher. If you have any further problems you must contact us immediately and we will assist you.

How can I request an early check in or a late check out?

If you want to request an early check in or a late check out, please include the information in the 'additional requests' section when filling out the reservation form.

Please note: Early check in and late check out are subject to the availability of the room and cannot be confirmed until the day of check in or check out. We can advise the hotel of your request, and they will try their best to accommodate your needs. If you plan to arrive more than 6 hours prior to the hotels check in time, and want to guarantee that you will be able to check into your room on arrival, you will need to book the night prior to the date of arrival. Example: If the check in time for a hotel is 2 pm and you are planning to arrive at 4 am on January 5, you will need to book for January 4 AND January 5, as hotels are not able to organise check in at such an early hour.

I have lost my voucher, what do I do?

To get another copy of your voucher, please go to our View Reservations form. Once you enter your Booking ID and the email address used when making the booking, you will be able to access a page where you can print another copy of your voucher. If you have lost your booking ID, please contact us through our Customer Service Centre and we will resend it.

Changes or Cancellations

How do I cancel a reservation online?

You can cancel your booked reservation by using the View Reservations feature.

Look up the reservation using one of the following options:
- Click on View Reservations and enter the Email Address along with the itinerary/booking number used to book the reservation. Click "NEXT" to continue.
  or
- If you're logged into the site, click My Account and select My Reservations.
Both paths take you to the reservation listing. Find the reservation you would like to cancel and click the "Cancel" option associated with that reservation.
You will be taken to a page that includes the details related to this reservation. If this is the correct reservation, select a reason for cancellation and then click "Confirm."
This will take you to a page summarizing your cancellation request. To complete your cancellation, click "Confirm." A confirmation message appears. Your cancellation confirmation will be emailed to you.

If I cancel my booking, will I get a refund?

An administration cancellation fee applies to all bookings that are cancelled after full payment is received and the booking is confirmed (see our booking conditions). Additional cancellation fees depend on supplier policies, which are clearly stated on the payment page. The earlier we receive your cancellation notice the better the chance of avoiding supplier cancellation penalties.

Payments & Fees

Is it safe to use my credit card?: Your credit card details are encrypted onto our database using 256 bit SSL (Secure Socket Layer). It is stored securely at all times and will never be shared to unauthorized third parties. Getyourhotels.com also has a digital certificate from COMODO SSL, an industry leader in protection and management of data transmission and storage.
Why was my payment declined?: Generally, payments are declined if our billing system is unable to verify the billing information you've submitted. Here's a troubleshooting checklist of possible causes:
• Incorrect credit or debit card number:
Make sure that the credit card or debit card number we have on file for you is correct and up-to-date.
• Incorrect expiration date:
Review the expiration date on your credit card or debit card. If your card expired, use an up-to-date credit card or debit card.
• Credit card limit reached:
Check your credit limit. You may have reached your daily or total credit card limit on the day we attempted to charge your card. Your credit card should have enough available credit to cover your monthly advertising budget. If your card does not have enough credit, decrease your daily budget, or enter a new credit card with a higher credit limit. You may also ask your bank to increase your credit limit.
• Card doesn't accept charges from an online source:
Make sure your card allows online transactions. If not, talk to your credit card company or enter a new credit card to process the charge.
• Card doesn't allow for automated billing:
Ask your credit card company if they allow automated billing, or if they occasionally call to verify a charge. If approved by your bank, retry your current card or enter a new card to process the charge.
• Card doesn't allow for international transactions:
Make sure that your card can accept international charges. If not, try entering a new card to process the charge.
Do I have to send my credit card details online?: We encourage all our clients to submit their credit card information via our secure online credit card form. This makes it easier for us to process your booking requests quicker and more efficiently.
When will my credit card be charged?: If your booking has Instant Confirmation, your credit card is charged for the full amount immediately after you submit the credit card form, and the Confirmation/Accommodation Voucher is then sent to the email address you specified. If the booking is on request, pending confirmation from the hotel, or we are waiting for an answer from you regarding your request, your credit card is charged ONLY when we receive confirmation from the hotel or yourself.

Please note that if you are booking more than one Instant Confirmation room, your reservation may revert to 'on request' basis as we may only have one guaranteed room with the hotel.
Can I pay with more than one credit card?: Yes. You are able to provide payment with multiple credit cards. If you require to pay using more than one credit card, please make reservation for separated per person for each credir card, all credit cards needing to be charged. If you wish to alter a credit card after it has been charged, and the booking completed, a fee will apply - see booking conditions.
I don't have a credit card, can I pay cash on arrival?: We do not accept payment by cash on arrival at the hotel. All bookings through our service require pre-payment by credit card only.
Are taxes included in the rate?: ALL taxes and charges ARE included in the room rate.

Account

Registration and Personal Details

I forgot my password. What must I do?: Very simply, if you click on the forgotten password tab on the left of your page and enter you email address, we'll send your password directly to your email address.
I want to change my password. What can I do?: If you want to change your password please click �my account� button on the home page of our website and enter your current user name and password. You will be given the option to change your personal details.
How can I change my email address?: To change your login details, first you need to login to our system and go to your user panel. my account button. Click change my details.

Security,Policies

Security

What is your webside security standarts?: We use VeriSign digital certificates with all transactions. You may verify our status with VeriSign independently by visiting the VeriSign website.